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Ubuntu 13.10 Reboots Instead of Shutting Down

The last few days I was struggling to find the causes of a peculiar issue. Ubuntu 13.10, given the conditions detailed below, would reboot instead of shutting down.

  • Suspend computer by closing lid
  • Resume computer by opening lid
  • Select shut down from the menu

The expected behavior is that the laptop would shutdown, but what actually happened is a shutdown followed within two seconds by a reboot. I posted a question on Askubuntu asking what logs I should look at and I posted on the Ubuntu forums looking for any advice at all. I continued my own trouble shooting and found the culprit was the newly acquired Anker® Uspeed USB 3.0 7-Port Hub + 5V 2A Charging Port.

Two different computers had the issue with the hub attached. I tested on a Lenovo T530 and X230. The Anker uses the VIA VL812 chipset and my research on that shows other manufacturers advertising that they have updated firmware (v8581) on their devices. I was unable to determine what firmware the Anker was using and their website did not offer any firmware upgrades. There is also a VIA VL812-B2 chipset that Anker and other manufacturers are advertising as well.

anker-usb3

Ubuntu users looking for a USB 3.0 hub may want to avoid the Anker 68UPHUB-B8U and potentially the VIA VL812 chipset.

8 comments on “Ubuntu 13.10 Reboots Instead of Shutting Down

  1. AD
    January 1, 2014
  2. qunungnauraq
    January 2, 2014

    Maybe it’s been hacked with NSA software or hardware and can’t run on ubuntu which see’s it as an error and re-starts.

    • Charles Profitt
      January 2, 2014

      No.

    • qunungnauraq
      January 2, 2014

      I was kidding of course(well…sort of).

  3. Yann
    January 2, 2014

    Hello, how did you figure out this was the issue? I got the same issue on my X230 with Ubuntu 13.10, without any additional device attached.

    • Charles Profitt
      January 2, 2014

      I have not isolated it 100% yet… but it appears that the bios setting “Always On USB” may be able to resolve the issue. When enabled it leaves USB ports powered during low power states. I still think there may be some resolution on the configuration side, but so far in testing setting this to disabled as resolved any issues I have.

      • qunungnauraq
        January 2, 2014

        Have you tried booting from a live DVD or usb and attempting to shut down? That would help eliminate a few variables such as hardware or UEFI.

        • Charles Profitt
          January 2, 2014

          I have tried booting from a USB boot media and live CD. It appears that disabling Always On USB and changing USB 3.0 from Auto to enabled resolves the issues.

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This entry was posted on January 1, 2014 by in Linux, Ubuntu.
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