I will be giving a session on The Problem Lifecycle in Ubuntu during Ubuntu Developer Week. Thursday February 2nd at 21:30 UTC (16:30 GMT-5 – my time).
The session will cover some of the important aspects of resolving problems in Ubuntu. From getting help on configuration to reporting a bug and seeing it patched. I will also contrast the Ubuntu Lifecycle to that which I experience, as an IT professional, with other proprietary vendors.
There are numerous fantastic sessions through out the week so be sure to check out the complete schedule.