First let me apologize to anyone that tried reaching me with my @ubuntu email address recently. I am not ignoring you, but there is a problem with the email getting forwarded to my ‘real’ account.
At some point in recent past my email @ubuntu.com email address stopped being received by my real email account. No failure was sent to the sender. It did not go in to any spam filter. I was alerted to this by a person who is used to my quick response and thought it was odd that I had not responded to three of their emails.
I checked launchpad to ensure that my real address was listed as my contact address. I tried using the “contact this person” feature and got an email. I then tried, using a different email, sending an email directly to the @ubuntu.com address. Nothing. No failed message and no message received. I hit a digital abyss with my message.
I then reported the problem on Launchpad then later was directed to use firstname.lastname@example.org. When I followed up on the #canonical-sysadmin channel I was told to resubmit since the original apparently never made it in to the system. The original report was sent on August 3rd at roughly 17:23 GMT. The second, sent by request, was sent August 4th at 10:48 GMT.
I still have a non-working email address and I have no idea what the status is. I look at the ticket in rt, but only see the admonishment not to put in duplicate request. No assignment. Nothing that would give me hope that this will be resolved or at least investigated.
I understand that this is a free service that Canonical is providing. I also understand that I am providing Canonical a free service as an Ubuntu advocate. A service that I perform via this very same @ubuntu.com email that is non-functional. I do not expect instant service, but I think it would be reasonable to have some feedback as to a time frame. This would allow me to change my email list subscriptions so I can continue to work with the various teams I am part of.
As a systems administrator myself I know how important email is to the people I support. I would never expect them to be happy with non-functional email that does not alert the sender to the issue. I would never expect them to accept the fact that they would not receive any updates or time estimates in regards to resolving the issue. As a community advocate, LUG leader, Python group leader, Beginners Team Council member and LoCo lead I also do not want to depend on a system that works this way. I have higher standards for myself.
This leads me to question depending on my @ubuntu.com email. Is that really the issue? Could my ISP be blocking email from the server forwarding the @ubuntu.com email? I have to make a decision and for the sake of the people I work with I need to make one soon.